Sales Order And Communication Officer Bailly Romainvilliers Fr 77700 H/F - 77

Sales Order and Communication Officer

Location: Chalifert (France)
Department: Power Tools

Reporting to: Project Solution Leader

Job Summary

As part of the ETO (Engineering To Order) team, the ETO Sales Order and Communication Officer is responsible for:

- Customer order administration: managing processes such as order registration, invoicing, dispute resolution, etc.

- Developing and implementing the communication strategy for the ETO department.

- Providing support for supplier order management during peak activity periods.

Main Responsibilities

Customer Order Management

- Actively participate in project meetings to ensure smooth coordination.

- Create and manage customer accounts.

- Register customer orders and send order acknowledgments.

- Handle invoicing (partial or full) and ensure revenue recognition.

- Collaborate with accounting and collection teams to resolve disputes.

- Maintain accurate and up-to-date order tracking files.

Communication Strategy and Execution

- Design and implement communication strategies tailored to ETO's objectives.

- Develop marketing content to highlight achievements (internally or via external designers).

- Manage and animate communication channels (LinkedIn, SharePoint, website, catalogs, internal and external events).

- Translate technical performance into accessible and impactful messages in collaboration with the technical team.

- Monitor and analyze the results of communication campaigns to optimize their impact.

- Collaborate with the sales team to share generated leads.

Supplier Order Management Support

- Assist in supplier order processing during high workload periods to ensure project continuity.

Key Performance Indicators (KPIs)

- Customer Orders: monitoring order registration rates and delays, as well as invoicing delays.

- Communication: tracking the quantity of content produced, frequency of publications, and campaign performance.

Required Profile

Education and Skills

Minimum Requirements:

- Experience in communication.

- Advanced proficiency in Microsoft Office tools.

- Solid understanding of professional social media platforms.

- Strong English and French skills (written and spoken).

Additional Skills (Preferred):

- Experience with ERP systems (Oracle, Siebel).

- Proficiency in content creation software (Canva or equivalent).

- Interest in technical fields or previous experience in the industrial sector.

- Knowledge of advanced marketing tools (Adobe Premiere Pro, Illustrator).

Personal Attributes

- Customer-oriented mindset: ability to effectively address client needs and expectations.

- Analytical and synthesis skills: capacity to interpret data and evaluate communication results.

- Organizational skills: ability to plan and monitor tasks rigorously.

- Communication skills: excellent writing, presentation, and message delivery abilities.

- Creativity: ability to propose innovative ideas and design original communication campaigns.

- Teamwork: ability to collaborate effectively with colleagues and departments.